Union help desk
Union Help Desk
Mail: faub-beratung(a)fau.org
always on the 2. and 4. Friday of the month, 6:30 – 7:30 PM.
Please pre-register via E-Mail.
Hi!
Are you wondering whether you've come to the right place? Let’s find out…
- My boss hasn't paid me my wages in full. What can I do about it and is there anyone who can help me?
- My boss keeps making me work overtime, but I'm employed on a part-time basis. Do I have to put up with this or is there anything I can do?
- We've had it up to here with this company. The duty roster keeps changing and health & safety are entirely foreign concepts. We're not going to put up with it any more. But what are our options?
If you found our website while searching for answers to these and similar questions, then stick around - the union help desk is exactly the right place for you!
Union Help Desk
In the vast majority of cases, the union help desk will offer you a one-off consultation session in German and/or English. Consultations are free of charge and available to both members of the FAU Berlin and non-members as well. They are generally held at our office on Grüntaler Straße. We can however also arrange for a phone consultation if necessary. Either way, please always book in advance! To book a slot with the union help desk, just send an email to faub-beratung@fau.org with a brief rundown of the issue at hand.
The union help desk does not provide legal counselling. Instead, we will sit down with you and try get to the bottom of your particular situation and the issues you are facing. On the basis of this, we will work with you to identify the various possible solutions, which will then serve as a starting point for you to decide what steps you want to take.
We are an anarcho-syndicalist grassroots union, and so our main aim is to help you identify opportunities for organising with other colleagues or similarly affected people in your workplace and to implement lasting changes.
While our specific knowledge and experience are always limited to the individuals involved in the respective consultation, we are always happy to put you in touch with other structures within the FAU Berlin or to point you to other advisory services. So don't hesitate to get in touch! We'll help you work out what steps to take next.
Write to us - you don’t have to solve this on your own!
The union help desk team
A few general notes on data protection and privacy
Description and scope of data processing
You can contact us via the email address faub-beratung [at] fau.org. In this case, the personal data transmitted with the email will be stored on the FAU server. Your email will be processed and stored by the FAU Berlin's Union Help Desk ("AG Beratung") via a so-called Helpdesk & Ticket System (Zammad). Access to this ticket system is regulated by a separate authorisation concept, which is constantly reviewed.
Registration for counselling is done by email. In this sense, it is not anonymous. Apart from the email address you use and any contact details you may provide, we do not need any other personal data for the counselling. If you send us further details, documents, etc., you can therefore delete, blacken, pseudonymise or otherwise make inaccessible all personal information.
Your data will not be deleted or changed or passed on to third parties without your consent.
Purpose and legal basis of data processing
The purpose of data storage is to process your request. Therefore, if you send us an email, we assume that this constitutes consent by means of a clear confirmatory action within the meaning of Art. 6 Para. 1 lit. a GDPR. We would like to point out that we are currently unable to provide end-to-end encrypted emails to the Union Help Desk (AG Beratung). Therefore, there is basically the possibility that your email provider could access the content. However, our email servers otherwise comply with the usual data security standards.
The legal basis for the subsequent archiving of the emails beyond the period of the consultation is Art. 6 para. 1 lit. f GDPR. This is to enable us to defend ourselves against accusations of misleading advice.
Duration of storage
The data will be deleted as soon as you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies. The latter is deemed to be the case if the circumstances indicate that the matter in question has been conclusively clarified and/or we have not received any feedback from you for four weeks after the last email. After that, we archive the data for 3 years. Access to this archive is particularly restricted. In the event of your request for deletion or your revocation of consent, we reserve the right to weigh your interests, fundamental rights and freedoms against our legitimate interests.
Mandatory legal provisions - in particular retention periods - remain unaffected.
